1 – PAYMENT METHODS
The following payment methods are available:
a. By credit or debit card
You can make the payment immediately through our Bank’s secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.
b. PayPal
Through PayPal the payment of the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be necessary to have a PayPal account.
2 – SHIPPING
PRODUCTS
The order will be delivered to the address designated by the client at the time of contracting according to the chosen method.
The delivery perimeter includes the following areas: Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla and EU member countries.
SERVICES
The service shall be provided in the following manner:
Shipments are managed through the company DHL. Delivery times vary depending on the destination of the shipment.
Standard shipments to Spain and Portugal take an average of 48 and 72 working hours (Monday to Friday, working days). For shipments to other countries of the European Union and international deadlines can be extended between 7 and 15 working days from the time of shipment.
Shipping process: All shipments are made from Monday to Friday Business mornings. Orders placed after 2:00 p.m. can be shipped the next business day. Orders placed on Friday afternoons, Saturdays and Sundays are prepared and shipped the following Monday. Deliveries are only made on working days.
In periods of promotions, sales or parties, exceptionally, delivery times may be affected.
Orders are prepared and shipped from our warehouse in Barcelona, so city holidays will affect delivery times.
In the event that, due to an exceptional case, we do not have any product of the order, we will inform you by email or telephone and we will offer you an alternative solution or a refund.
REMEMBER that shipments are not made to PO Boxes, therefore it is necessary that you detail in the exact delivery address.
FORMS AND DELIVERY DEADLINES
PENINSULA, BALEARIC ISLANDS, CANARY ISLANDS AND ANDORRA.
1. Shipping to Catalonia:
Certified delivery with DHL at home at a cost of €5.60 VAT included.
The maximum delivery time is 3 days.
2. Shipping to Other Autonomous Communities of Spain:
Certified delivery with DHL at home at a cost of €6.25 VAT included.
The maximum delivery time is 3 days.
3. Shipping to the Balearic Islands (Except Formentera):
Certified delivery with DHL at home at a cost of €7.75 VAT included.
The maximum delivery time is 3 days.
4. Shipping to Canary Islands:
Certified delivery with DHL at home at a cost of €41.20 VAT included.
The maximum delivery time is 8 days.
5. Shipping to Ceuta, Melilla, Formentera and Andorra:
Certified delivery with DHL at home at a cost of €22.50 VAT included.
The maximum delivery time is 5 days.
6. Shipping to Portugal:
Certified delivery with DHL at home at a cost of €7.65 VAT included.
The maximum delivery time is 3 days.
EUROPEAN UNION COUNTRIES.
7. Shipping to Germany:
Certified delivery with DHL at home at a cost of €11.20 VAT included.
The maximum delivery time is 4 days.
8. Shipping to France:
Certified delivery with DHL at home at a cost of €13.15 VAT included.
The maximum delivery time is 4 days.
9. Shipping to Italy:
Certified delivery with DHL at home at a cost of €15.55 VAT included.
The maximum delivery time is 4 days.
10. Shipping to Austria, Belgium, Croatia, Slovenia, Netherlands, Hungary, Luxembourg, Poland, Czech Republic, Romania:
Certified delivery with DHL at home at a cost of €15.25 VAT included.
The maximum delivery time is 7 days.
11. Shipping to UK, Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania:
Certified delivery with DHL at home at a cost of €18.90 VAT included.
The maximum delivery time is 10 days.
11. Shipping to Denmark, Sweden, Finland:
Certified delivery with DHL at home at a cost of €31.65 VAT included.
The maximum delivery time is 7 days.
3 – DEVOLUTIONS
According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, approving the aforementioned text of the General Law for the Defense of Consumers and Users.
This right of withdrawal is not applicable, among others, to:
- Provision of services already executed or started.
- Contracts for the supply of products made according to the specifications of the consumer and user or, clearly personalized, or that by their nature cannot be returned or may deteriorate or expire quickly.
- Supply of sealed goods that cannot be returned for reasons of health or hygiene.
PRODUCTS
The client will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform MISS LION of their desire to withdraw from the contract.
Withdrawal implies that MISS LION will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the purchased product is not within the exceptions listed above).
During this period, the consumer will inform the entrepreneur of his decision to withdraw from the contract by sending an e-mail to info@misslion.com with the subject: “Devolution”.
MISS LION will communicate to the consumer in a durable medium an acknowledgment of receipt of said withdrawal.
To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.
Once we receive your request, we will contact the customer to indicate the details of the return.
The customer will bear the costs of returning the goods.
OBSERVATIONS
You can return an item within 14 calendar days from the date you received the product.
Due to the nature and timing of Party items, returns will only be made through a DISCOUNT VOUCHER with the amount and no expiration date.
Returns of custom-made products, underwear or items that cannot be returned for hygiene reasons such as body or earrings will not be accepted.
The garments and accessories to be returned must be new, unused and with the original labels and packaging.
To manage the return you must send an e-mail to info@misslion.com with the subject: “Devolution”. Upon receiving the form, we will contact you to indicate the steps to follow for the return.
The expenses derived from the sending of the return are borne by the customer. The shipment must be certified to be able to check its status and location at any time. Returns will be made through the DHL company.
In case of wanting a new size or garment, the client can contact us through this email: info@misslion.com. You will be told how to proceed to change the garment. Service subject to garment availability.
MISS LION reserves the right not to accept returns when:
- The return notice is outside the stipulated period.
- Return shipments outside the deadline.
- Product without label.
- Product used or in poor condition.
- Loss of packages NOT certified.
- More than two returns have been made with the same coupon.
SERVICES
The term to withdraw from the contract for the provision of services is 14 calendar days from the day of the conclusion of the contract, and the user must inform MISS LION of their desire to exercise such right, which they can do by filling out the form found at the end of this document.
The exercise of the right of withdrawal gives rise to the suspension of the service.
MISS LION will communicate to the consumer in a durable medium an acknowledgment of receipt of said withdrawal.
Withdrawal implies that MISS LION will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the client for its payment (provided that the contracted service is not within the exceptions listed above).
Once we receive your request, we will contact the customer to indicate the details of the return.
